Service Manager - Tampa

Anti-Pesto Bugkillers•Tampa, FL

4d•Onsite

About The Position

Anti‑Pesto Bug Killers has protected Tampa Bay homes since 1988, but our real legacy is our people. We’re a family owned, 5‑star rated company built on integrity, safety, and doing whatever it takes to make sure our customers are satisfied. As we continue to grow, we’re opening the door for a high caliber Service Manager to take the reins of our Tampa branch and lead our technicians into the next era of excellence. This role exists because our current Service Manager is stepping into a larger strategic position. We need someone who can own the day to day, elevate the team, and ensure our service operations run with precision, pride, and professionalism. If you’re a leader who thrives on coaching people, improving systems, and building a culture where technicians feel valued, supported, and motivated, this is your opportunity.

Requirements

Proven leadership experience in pest control or a similar service‑based industry
Strong coaching, communication, and people development skills
Ability to manage operations, routing, scheduling, and field performance
High emotional intelligence and the ability to build trust quickly
Strong problem solving skills and a calm, professional demeanor
Commitment to safety, compliance, and quality
A growth mindset: you’re always looking for ways to improve systems and people
Valid Florida driver’s license

Nice To Haves

Pest control certifications preferred but not required (we will help you obtain them)

Responsibilities

Build, mentor, and develop a high‑performing team of service technicians. You’ll run meetings, conduct ride alongs, provide coaching, and ensure every tech feels supported and equipped to succeed.
Oversee daily service operations, routing efficiency, scheduling, quality control, and customer satisfaction. You’ll ensure the branch runs smoothly, safely, and profitably.
Uphold Anti‑Pesto’s values: Growth.Respect.Integrity.Exceptional Service.Family. Create a positive, disciplined, growth‑oriented environment where technicians take pride in their work and customers feel the difference.
Implement safety training, continuing education, and skill‑building programs. You’ll ensure every technician is confident, compliant, and capable.
Support escalations, resolve service issues, and maintain our 5‑star reputation. You’ll be the calm, professional voice that ensures customers feel heard and taken care of.
Maintain strict adherence to Florida regulations, Anti‑Pesto safety standards, and all licensing requirements. You’ll champion safe practices in the field and in the branch.
Track productivity, quality metrics, retention, service completion rates, and customer satisfaction. You’ll identify trends, solve problems, and drive continuous improvement.