Heavy Rents Service Manager

Warren CAT•San Angelo, TX

14h

About The Position

The Service Manager manages and coordinates service operations strategies and activities within the Service Department. This role oversees daily department operations, staff and resources, budgeting, contamination control, safety, work scheduling and communications, work-in-process management, performance indicators, and departmental career and learning plans. The Service Manager also participates in the department’s on-call rotation. The position involves frequent standing, walking, meetings, communication in person and by phone, paperwork, and use of office equipment. The employee must be able to move around continuously throughout a warehouse. The work environment is usually quiet, and required travel is up to 10%. This is a safety-sensitive position. The job description may change as employer needs and job requirements change.

Requirements

Bachelor’s degree from a four-year college or university and three years of experience; or five years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license and clean driving record.
Knowledge and experience in budgeting and cost/revenue projections.
Advanced knowledge of MS Excel, Word, Access, and PowerPoint.
Ability to lift and/or move up to 50 pounds occasionally.
Ability to move around continuously throughout a warehouse and withstand the physical strain of manual work involving light to moderately heavy materials or equipment.
Normal sight or corrected vision sufficient to read documents and use standard computer terminals.
Ability to process paperwork and use office equipment, including a personal computer, phone, typewriter, and copiers.

Responsibilities

Manage daily operations of the service department.
Coach staff and manage resources to achieve goals for employee and customer satisfaction, market share, and profitability.
Manage the service department’s annual budgeting process.
Maintain contamination control standards in the service department.
Lead safety initiatives and be accountable for safety performance in the service department.
Confer with subordinate supervisory personnel and review staff reports and records to obtain information about ongoing work or projects and projected completion dates.
Maintain accurate schedules and up-to-date communication practices for all service work.
Manage work in process and key performance indicators for work orders, processes, and personnel, and be accountable for meeting performance goals.
Manage career paths and learning plans for departmental staff.
Participate in the service department’s on-call rotation.