Fleet Maintenance Advisor, Heavy Rents

Western States Equipment•Meridian, ID

About The Position

The Fleet Maintenance Advisor coordinates repair and maintenance of Western States Equipment Company’s Heavy Rents fleet to support optimal utilization, minimize unscheduled downtime, and ensure machines are rental ready. The role works closely with the Heavy Rents Manager, Fleet Quality Field Technicians, Service Technicians, Yard Attendants, and Main Shop personnel to prioritize and monitor repairs and preventative maintenance, maintain work-order status and Promise End Dates, and support timely delivery of equipment. The advisor reviews TA-1 inspections, creates repair job segments on work orders, validates and documents damage charges for customer review, supports CVA compliance, and confirms that repaired machines pass quality control and are ready to work. The role also helps ensure Heavy Rents assets are equipped with Product Link and connected through Vision Link, and shares equipment views with customers upon request. Western States describes its mission as solving customers’ toughest challenges and emphasizes Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. Employees are expected to support a safe work environment and follow the company’s Customer Care Commitments.

Requirements

High school diploma or General Education Degree (GED).
Two years of customer service experience in the heavy equipment industry.
Ability to communicate in English, including speaking, reading, comprehending, and writing.
Valid driver’s license and acceptable driving record.
Advanced technical skills sufficient to understand the scope of work and high-level repair processes in the assigned area.
Knowledge and use of Microsoft computer products or comparable systems.
Strong organizational, time-management, and communication skills.
Excellent customer service skills.
Motivated, self-starting, innovative, detail-oriented, and assertive.
Ability to develop and maintain effective working relationships.
Consistent attendance and ability to travel overnight occasionally.

Nice To Haves

At least three years of maintenance or repair experience is preferred.
Experience managing and scheduling machine repairs and preventative maintenance is preferred.

Responsibilities

Assist with repair and maintenance of the Heavy Rents fleet to optimize utilization and reduce unscheduled downtime, working with the Heavy Rents Manager, Fleet Quality Field Technicians, and Service Technicians to ensure machines are rental ready.
Prioritize, monitor, and schedule in-shop machine repairs and preventative maintenance for efficiency.
Review all TA-1 inspections and create job segments on work orders for repairs to be completed in the shop.
Communicate maintenance needs with Heavy Rents Technicians, Yard Attendants, and Main Shop personnel.
Use ERP and asset management or fleet production systems to support the repair process.
Conduct daily work-progress meetings with Service Department personnel to maintain focused and prioritized efforts.
Validate damage charges and provide supporting documentation to Sales Representatives and Coordinators for client review.
Assist the Fleet Maintenance Manager with ensuring CVA compliance.
Confirm quality-control inspections are complete and repaired machines are ready to work.
Manage the Return to Ready process, provide feedback to the Heavy Rents Manager, update active work-order statuses promptly, and manage Promise End Dates effectively.
Assist the Heavy Rents Fleet Maintenance Manager with ensuring Heavy Rents assets are Product Link equipped and connected through Vision Link; share equipment views with customers upon request.
Ensure completion dates (PED) align with the Heavy Rents Dashboard and communicate changes that may affect delivery schedules promptly.
Promote and adhere to applicable safety policies, procedures, standards, PPE expectations, and stop-work authority.
Uphold Western States’ purpose, vision, and values and follow its Customer Care Commitments.