Fleet Maintenance Advisor, Heavy Rents

Western States Careers•Meridian, ID

About The Position

The Fleet Maintenance Advisor supports repair and maintenance of the Heavy Rents fleet to maximize utilization and minimize unscheduled machine downtime and Return to Ready time. Working closely with the Heavy Rents Manager, Fleet Quality Field Technicians, Service Technicians, and other personnel, the advisor coordinates and prioritizes repairs and preventive maintenance, monitors work progress, and helps ensure machines are rental ready. The role also supports fleet compliance, quality control, equipment connectivity, customer communication, and accurate repair documentation. Western States Equipment Company has operated since 1956 across Idaho, Oregon, Washington, Montana, and Wyoming. Its mission is to solve customers’ toughest challenges and build communities for a better tomorrow, guided by Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. Team members are expected to follow applicable safety policies, procedures, PPE expectations, and stop-work authority, and to uphold the company’s customer care commitments through empathy, attentive listening, ownership, follow-through, and appreciation.

Requirements

High school diploma or General Education Degree (GED); proof required.
At least two years of customer service experience in the heavy equipment industry.
Ability to speak, read, comprehend, and write in English.
Valid driver’s license and acceptable driving record.
Advanced technical skills to understand work scope and high-level repair processes in the assigned area.
Knowledge and use of Microsoft computer products or comparable systems.
Strong organizational, time-management, and communication skills.
Excellent customer service skills.
Motivated, self-starting, innovative, detail-oriented, and assertive.
Ability to develop and maintain effective working relationships.
Consistent attendance and ability to travel overnight occasionally.
Ability to stand for long periods and to walk, sit, climb stairs repetitively, reach (including above shoulder level), bend, stoop, push, pull, lean, and twist repetitively.
Ability to lift up to 45 lbs.
Work within and promote Western States’ purpose, vision, and values, including its safety expectations and customer care commitments.

Nice To Haves

At least three years of maintenance or repair experience preferred.
Experience managing and scheduling machine repairs and preventive maintenance preferred.

Responsibilities

Assist with repair and maintenance of the Heavy Rents fleet to support optimal utilization and reduce unscheduled downtime and Return to Ready time.
Prioritize, monitor, and schedule shop repairs and preventive maintenance for efficiency.
Review TA-1 inspections and create work-order job segments for repairs to be completed in the shop.
Communicate maintenance needs with Heavy Rents Technicians, Yard Attendants, and the Main Shop.
Use ERP and asset-management or fleet-production systems to support the repair process.
Conduct daily work-progress meetings with Service Department personnel to focus and prioritize work.
Validate damage charges and provide supporting documentation to Sales Representatives and Coordinators for client review.
Assist the Fleet Maintenance Manager with ensuring CVA compliance.
Confirm quality-control inspections and that repaired machines are ready to work.
Manage the Return to Ready process, provide feedback to the Heavy Rents Manager, update active work-order statuses promptly, and manage Promise End Dates (PEDs).
Assist with ensuring Heavy Rents assets are equipped with Product Link and connected through Vision Link.
Share equipment views with customers upon request.
Ensure completion dates (PEDs) align with the Heavy Rents Dashboard and promptly communicate changes that may affect delivery schedules.