Service Manager–West Region | $65K–$80K + Company-Paid Benefits

SNAKE RIVER POOL & SPA OF IDAHO, LLC • Boise, ID

54d • $65,000 - $80,000 • Hybrid

About The Position

Snake River Pool & Spa is seeking an experienced Service Manager for the West Region. This full-time role involves leading a field service team, overseeing daily operations across multiple locations, and collaborating with a centralized operations team for support in scheduling, billing, and administration. The ideal candidate is a proven leader with strong people management skills, an understanding of service operations, accountability, and customer experience, even without specific pool or spa industry experience. The company will provide product training, focusing on the candidate's ability to lead people, improve systems, and create outstanding customer experiences.

Requirements

• Previous management or leadership experience.
• Strong communication, organization, and problem-solving skills.
• Experience leading teams and holding employees accountable.
• Customer service and conflict-resolution experience.
• Strong computer and technology skills.
• Ability to understand and use reports, metrics, and performance data to make decisions.
• Valid driver's license and ability to travel between company locations.
• Ability to successfully complete a pre-employment drug screening.

Nice To Haves

• Experience managing technicians, field personnel, or service teams.
• Background in service operations, construction, HVAC, plumbing, electrical, automotive, restoration, or a related industry.
• Understanding of profitability, labor efficiency, and business operations.
• Experience improving processes, systems, or operational workflows.

Responsibilities

• Lead, coach, develop, and hold service technicians and field personnel accountable to performance expectations.
• Create a positive, solutions-oriented team culture focused on customer service, quality, and follow-through.
• Oversee day-to-day field service operations and identify opportunities to improve processes, communication, and efficiency.
• Resolve escalated customer concerns and help ensure an exceptional customer experience.
• Monitor service performance, technician productivity, labor efficiency, work-order completion, and other key operational metrics.
• Use performance data and financial information to identify opportunities to improve productivity, control costs, and strengthen department profitability.
• Partner with Central Operations to improve scheduling, workflow, communication, and service execution.
• Support technicians with challenging repairs and field situations when needed.
• Recruit, onboard, train, coach, and develop service team members.
• Maintain high standards for workmanship, safety, professionalism, and customer care.

Benefits

• Competitive salary of $65,000–$80,000/year, depending on experience.
• 100% employer-paid employee health benefits, including medical, dental, vision, and disability coverage.
• SIMPLE IRA with up to a 3% company match.
• Paid vacation and sick time.
• Paid holidays.
• Employee Assistance Program (EAP).
• Employee discounts.
• Job-specific training and professional development opportunities.
• The opportunity to lead and improve an established service operation with the support of a centralized operations team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed