Field Service Manager
Practical Applications, Inc.•Woburn, MA
About The Position
Practical Applications, Inc. is seeking an experienced, customer-focused Service Manager to lead and grow its water and wastewater service operations. The role oversees the service department, including scheduling, field service operations, preventive maintenance programs, emergency response, customer communications, and technician development. The Service Manager helps ensure reliable operation of water and wastewater systems while delivering service to municipal, commercial, industrial, healthcare, and residential clients.
Requirements
- At least 5 years of experience in water treatment, wastewater treatment, industrial utilities, or related service management.
- Strong understanding of pumps, controls, filtration systems, chemical feed systems, disinfection equipment, RO systems, and wastewater treatment processes.
- Proven leadership and team management experience.
- Excellent customer service and communication skills.
- Ability to manage multiple projects and priorities.
- Experience with service scheduling software and Microsoft Office.
- Valid driver's license and ability to travel to customer sites as needed.
Nice To Haves
- Bachelor's degree in engineering, environmental science, water technology, business management, or a related field is preferred.
- Water or wastewater operator certifications.
- Experience with municipal drinking water systems.
- Experience with industrial process water systems.
- Knowledge of Massachusetts and New England water regulations.
- Project management experience.
Responsibilities
- Manage daily field service operations and technician schedules.
- Coordinate startup, maintenance, troubleshooting, and repair activities.
- Serve as the primary point of contact for service customers.
- Develop and maintain preventive maintenance agreements.
- Lead emergency service response efforts.
- Provide technical support to field personnel and customers.
- Monitor service performance metrics and customer satisfaction.
- Prepare proposals, quotations, and service contracts.
- Manage service department budgets and profitability.
- Ensure compliance with applicable safety, environmental, and regulatory requirements.
- Recruit, train, mentor, and evaluate service technicians.
- Coordinate with engineering, operations, and sales teams to support company growth.
Benefits
- Competitive salary based on experience
- Performance bonus opportunities
- Health and retirement benefits
- Paid vacation and holidays
- Professional training and certification support
- Company vehicle or vehicle allowance
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Manager
