Service Manager
About The Position
Morgan Properties is hiring a Service Manager to lead service, maintenance, and customer care operations for a 265-unit residential community. The manager will guide a dedicated team, maintain property standards, and help provide residents with a high-quality living experience. The position calls for a hands-on leader who models accountability, trust, support, and professionalism while planning proactively for maintenance needs, repairs, and resource management. The Service Manager is also a key contact for residents, team members, and cross-functional departments, and is responsible for keeping work orders, schedules, inventory, budgets, and records organized and aligned with operational goals. Morgan Properties’ PRIDE values are Passion, Respect, Integrity, Development, and Entrepreneurial Spirit.
Requirements
- Proven leadership experience in service or maintenance; experience in a large residential setting is preferred.
- Strong problem-solving abilities and the capacity to make timely, effective decisions.
- Excellent communication skills for leading teams and engaging with residents.
- Exceptional organizational skills, including the ability to prioritize and manage multiple tasks.
- A passion for outstanding customer service and high quality standards.
- Valid driver's license.
- Must live within a 30-minute commute of the property.
- At least 5 years of managerial experience at an apartment community of 500 units or more.
Nice To Haves
- HVAC/EPA/CFC Certification preferred.
- Experience in a large residential setting preferred.
Responsibilities
- Lead and develop the service and maintenance team, setting an example and fostering trust, accountability, and support.
- Plan proactively for property operations, including maintenance needs, repairs, and resource management.
- Communicate clearly with residents, team members, and cross-functional departments.
- Manage work orders, schedules, inventory, budgets, and accurate records.
- Maintain high maintenance standards and deliver professional, customer-focused service.
- Support the development of the team and contribute to the success of the property.
Benefits
- Pay range of $33.00–$35.00 per hour.
- Up to 100% rent discount.
- Property staff shared renewal commissions, paid monthly.
- $300 Morgan Essentials benefit, paid quarterly.
- On-call appreciation payment of $15 per day for holding the on-call phone.
- Employee referral payment program, up to $750.
- Education/tuition reimbursement.
- Medical, dental, and vision benefits.
- Life/AD&D insurance.
- Long- and short-term disability.
- 401(k) retirement plan with company match.
- Generous paid time off, including 10 holidays per year and sick leave.
- Employee Assistance Program.
- Additional employee discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
