Service Manager in Training
About The Position
Driven by Dobbs is a growing, multi-market automotive service organization formed by Dobbs Tire and Auto Centers and Conrad’s Tire Express & Total Car Care. The company provides tire sales and comprehensive automotive services, from routine maintenance to advanced diagnostics and engine repair, and emphasizes training, development, safety, team wellbeing, and community support. The Service Manager in Training learns and supports service and repair operations in a single-unit retail store, working closely with store leadership to develop the skills needed to manage those operations. The role supports standards for quality, timeliness, safety, customer satisfaction, and employee management. The candidate should bring strong technical knowledge of service and repair standards across vehicle makes and models, a customer-focused approach, and a strong work ethic. The position is classified as exempt.
Requirements
- At least 3 years of experience in the automotive repair industry as a technician, service advisor, or service manager.
- Strong technical knowledge of automotive repair standards, tools, and processes.
- Valid driver’s license.
- Commitment to safety, company mission, vision, and values; strong work ethic and results orientation.
- Ability to work collaboratively with diverse team members and perform in a fast-paced, high-volume environment.
- Excellent verbal and written communication skills.
- Strong time management, accountability, prioritization, organization, problem-solving, and solution-oriented skills.
- Self-motivated, goal-oriented, and able to accomplish department goals.
- Strong critical thinking and attention to detail.
- Customer-centric approach and strong relationship-building skills.
- Proficiency in Microsoft Office, including Outlook and Teams.
Nice To Haves
- Previous experience supporting or mentoring technicians.
- Proficiency in the VAST point-of-sale system is strongly preferred.
Responsibilities
- Partner with the Store Manager to learn how to interview, select, and train service technicians, and assess how their knowledge, skills, and experience align with business needs and role definitions.
- Assist in evaluating technicians’ knowledge, skills, and performance; provide input and learn to make recommendations concerning development, promotions, merit, and discipline.
- Support and learn to manage store performance goals, including service sales, gross profit, customer satisfaction, employee safety, productivity, and efficiency.
- Help oversee and assign daily work orders, including the time, tools, materials, and equipment required.
- Learn to provide technical expertise and support diagnosis of general and complex service requests across vehicle makes and models.
- Support and suggest technical training to continually improve skills across technician levels.
- Help oversee safe shop operations and the proper working order of tools and equipment; support replacement or repair orders following budget approval.
- Ensure adherence to company policies, procedures, and safety standards.
- Maintain store cleanliness, organization, and inventory management standards.
- Support analysis of financial and operational data, identify trends, and assist with improvement plans for underperforming stores.
- Help ensure consistent exceptional customer service and promptly assist in resolving escalated concerns.
- Support management of shop inventory, including tools, materials, and equipment.
- Partner with the Store Manager to foster safety, accountability, and operational excellence within service and sales teams.
- Meet flexible schedule requirements that may include early mornings, evenings, and weekends to meet customer demands.
- Perform other duties as directed by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
