Service Manager In -Training - Las Vegas Market
About The Position
The Service Manager In-Training role at AutoNation is designed to develop future leaders in automotive retail. This position involves greeting customers, gathering necessary information for vehicle repairs, and ensuring customer satisfaction by coordinating with technicians. AutoNation is a leading automotive retailer known for its innovative products, exceptional services, and commitment to making a positive difference in the communities it serves through initiatives like DRV PNK. The company fosters an inclusive culture and offers opportunities for associates to shape the future of automotive retail.
Requirements
- High School diploma or equivalent
- Ability to read and comprehend instructions and information
- Two years of experience in an auto repair facility
- Ability to collaborate with other dealership personnel
- Must have a valid driver's license
- Ability to drive manual transmission vehicles
- Demonstrated communication and interpersonal skills
- Demonstrated customer service skills
Nice To Haves
- One year of supervisory experience
Responsibilities
- Schedule and assign daily work objectives for the service consultants.
- Monitor performance and counsel service consultants with behavioral or performance issues.
- Train, coach, supervise and assist service consultants.
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
- Maintain all supplies required to operate the service drive.
- Communicate with team leaders to determine status of jobs.
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
- Partner with all other dealership personnel to ensure quality of service provided to customers.
- Perform quality inspections of vehicles being returned to customers.
- Follow up with customers to ensure satisfaction with service work.
- Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to deals and discounts through YouDecide
- Opportunity to join the DRVPNK mission
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
