Service Manager III, Multi-Site

Prime Residential Property Management LP • Los Angeles, CA

2d • Onsite

About The Position

As a Service Manager, Multisite, you will oversee the maintenance operations across multiple communities, ensuring high standards of curb appeal, cleanliness, make-ready processes, and ongoing and preventative maintenance. You will be crucial in maintaining the day-to-day operations, ensuring residents enjoy a seamless living experience. Your role involves strategic leadership, teamwork, and embodying our values in interactions with residents, prospects, team members, and vendors. The Service Manager Multi-Site must strategically and effectively lead a diverse team, aligning with the community management team and organizational values.

Requirements

• 5+ years of leadership in residential property maintenance.
• 2+ years managing multi-site residential properties strongly preferred.
• Exceptional leadership and communication skills with the ability to organize, motivate, lead, and coach others effectively.
• Ability to prioritize, delegate, and manage competing tasks efficiently.
• Valid driver’s license for operating a community vehicle and/or golf cart.

Nice To Haves

• HVAC Certification preferred.

Responsibilities

• Provide ongoing feedback and coaching to service team members for accountability and continuous improvement.
• Identify maintenance process improvements and suggest actionable solutions.
• Communicate regularly with the Community Director about personnel performance, scheduling, and operations.
• Manage the make-ready process for vacant apartments to meet company standards and timelines.
• Organize and lead regular training sessions with the Maintenance Training Manager.
• Conduct property inspections to identify safety concerns and maintenance needs.
• Maintain accurate records of preventative maintenance, service requests, purchases, and projects.
• Oversee and address emergency situations promptly and cost-effectively.
• Inspect contractors' work for quality standards and compliance with scope.
• Complete final punch lists, obtain approvals, and report job completions.
• Decide when to repair or replace parts based on cost and necessity.
• Maintain inventory of spare parts and materials for common repairs and emergencies.
• Schedule and perform routine preventative maintenance on equipment.
• Keep tools and maintenance shops in excellent condition.
• Report major repairs to the Community Director and Regional Service Manager for budget compliance.
• Inspect apartment homes to ensure they meet company standards.
• Respond professionally to resident inquiries and issues, demonstrating customer service excellence.
• Conduct routine fire and safety inspections throughout the community.

Benefits

• Comprehensive medical, dental, vision, and RX plans.
• Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
• 401k match up to 4%.
• Service team members are provided with tool kits.
• Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
• Tuition reimbursement for continuous learning.
• Housing discount offered at Prime Residential properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed