Service Manager I
About The Position
The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns work, and oversees the quality of the work performed. It may involve new construction or modifications to existing properties. The Service Manager I maintains adequate repair-supply inventory, monitors the monthly maintenance budget, and demonstrates a strong commitment to internal and external customer service while representing the company professionally and courteously. The position supports maintenance staffing, training, property inspections, safety compliance, repairs, preventive maintenance, equipment upkeep, and resident-service requests for a community of up to 299 units. The role shares on-call responsibilities with the maintenance team, including during inclement weather.
Requirements
- At least four years of progressive maintenance and safety experience.
- Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
- Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to team members.
- Required certifications: EPA Core, Type I-Appliances, Type II-HAVC, and Certified Pool Operator.
- Must provide own industry-specific hand tools.
- Ability to work extended hours and participate in an on-call or rotating on-call schedule as needed.
- Ability to lift up to 50 pounds; maintain full range of motion; stand, walk, bend, stoop, crawl, climb stairs, grasp and manipulate objects, push or pull items, and reach overhead.
- Ability to operate a motor vehicle onsite, if applicable, and work in all weather conditions.
Nice To Haves
- High school diploma.
Responsibilities
- Prepare maintenance employee schedules, communicate assignments, and assign tasks to the maintenance team.
- Participate with the Community Manager in assessing site staffing needs.
- Assess employee training needs, provide input on training programs, and coordinate and schedule training.
- Provide safety and skills training for maintenance employees and assist with written property safety audits as needed.
- Inspect the property and grounds daily for maintenance needs and liability hazards.
- Ensure repairs and replacements are assigned and completed to company standards, including interior and exterior rehabilitation and construction projects.
- Assist with monitoring resident satisfaction and ensure maintenance staff follow up on results.
- Follow OSHA and other safety requirements, applicable codes, company policies, initiatives, and maintenance systems.
- Inspect, maintain, install, repair, replace, and clean mechanical equipment and components; source and install new equipment as needed.
- Help implement, follow, and document preventive maintenance programs according to company guidelines.
- Ensure the team understands and complies with company policies and procedures.
- Maintain and secure property-issued tools.
- Share on-call duties with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
- Maintain adequate inventory of repair supplies and monitor the monthly maintenance budget.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
