Service Manager I

BH Management Services, LLC•Overland Park, KS

11d

About The Position

The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, and may support new construction or modifications to existing properties. It also maintains an adequate inventory of repair supplies and monitors the monthly maintenance budget. The Service Manager I demonstrates a strong commitment to internal and external customer service and represents the company professionally and courteously. The position oversees maintenance staff schedules, assignments, training, safety, property inspections, repairs, preventive maintenance, and compliance with company policies and applicable safety requirements. It includes hands-on inspection and repair of mechanical equipment, maintenance of property-issued tools, and shared on-call coverage, including during inclement weather. The role supports a community of up to 299 units.

Requirements

At least four years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology to coordinate and help respond to resident and management requests.
Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
Required certifications: EPA Core, Type I—Appliances, Type II—HVAC, and Certified Pool Operator.
Must provide own industry-specific hand tools.
Ability to work extended hours and participate in an on-call or rotating on-call schedule as business needs require.

Nice To Haves

High school diploma.

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and assign work to maintenance staff.
Participate with the Community Manager in assessing site staffing needs.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits as needed.
Inspect the property and grounds daily for maintenance needs and liability hazards.
Ensure repairs and replacements are assigned and completed to company standards, including interior and exterior rehabilitation and construction projects.
Assist with monitoring resident satisfaction and ensure maintenance staff follow up on results.
Comply with OSHA and other safety requirements, and apply relevant codes, company policies, initiatives, and systems to maintenance work.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Understand company policies and procedures and ensure the team understands and complies with them.
Maintain and secure property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.