Service Manager I

Morgan Properties•Reisterstown, MD

6d•$76,000 - $83,000

About The Position

Morgan Properties is seeking a Service Manager with a “Whatever It Takes” approach. This full-time role is responsible for ensuring that the physical aspects of the community meet company standards and applicable laws. The Service Manager leads and develops maintenance technicians, oversees maintenance schedules and inventory, and partners with office team members to provide residents with responsive service and follow-up. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with paid rotating on-call participation required. The Service Manager must be prepared and available for emergency events, including snow and ice events and other on-site emergencies. The schedule may change based on business needs. Base pay is $76,000–$83,000 per year. Additional compensation and incentives include up to a 100% rent discount, property staff shared renewal commissions, a $300 quarterly Morgan Essentials benefit, and $15 per day for holding the on-call phone. The company also offers medical, dental, and vision benefits, a 401(k) retirement plan with company match, and paid time off including 10 holidays per year and sick leave.

Requirements

Active and valid driver’s license.
Personal vehicle.
One-year certificate, five or more years of related experience, or equivalent education and experience.
Availability for paid rotating on-call participation and emergency events.

Nice To Haves

HVAC/EPA/CFC certification preferred.

Responsibilities

Interview, hire, and train new team members.
Develop and lead a team of Maintenance Technicians in diagnosing problems and providing resolutions.
Mentor and guide maintenance technicians to increase their knowledge and skill sets.
Provide expert knowledge and troubleshooting in HVAC, electrical, plumbing, pool maintenance, carpentry, drywall, exterior structures, and appliance repair.
Establish and prepare a 24-hour on-call schedule for the team and remain available for snow and ice events and other on-site emergencies.
Partner with office team members to provide residents with exceptional service and follow-up on maintenance issues.
Manage and organize inventory of maintenance materials.
Establish preventive maintenance, make-ready, and general work order schedules for the team.
Regularly inspect community buildings, including vacant units.
Plan, assign, and direct the maintenance team.