Service Manager I

Morgan Properties•Reisterstown, MD

About The Position

Morgan Properties is hiring a full-time Service Manager to ensure the physical aspects of the community meet company standards and applicable laws. The role includes leading and developing maintenance technicians, overseeing maintenance operations and schedules, coordinating with the office team on resident service, and responding to on-site emergencies. The manager must be available for emergencies and participate in a paid rotating on-call schedule. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., with schedules subject to change based on business needs. Compensation is $76,000–$83,000 per year, with additional incentives and benefits.

Requirements

Active and valid driver’s license and a personal vehicle.
One-year certificate, five or more years of related experience, or equivalent education and experience.
Availability for paid rotating on-call participation and emergency events.

Nice To Haves

HVAC/EPA/CFC certification preferred.

Responsibilities

Interview, hire, and train new team members.
Develop and lead a team of Maintenance Technicians in diagnosing problems and providing resolutions.
Mentor and guide maintenance technicians to increase their knowledge and skills.
Provide expert knowledge and troubleshooting in HVAC, electrical, plumbing, pool maintenance, carpentry, drywall, exterior structures, and appliance repair.
Establish and prepare a 24-hour on-call schedule for the team and personally remain available for snow and ice events and other on-site emergencies.
Partner with office team members to provide residents with exceptional service and follow-up on maintenance issues.
Manage and organize inventory of maintenance materials.
Establish preventive maintenance, make-ready, and general work-order schedules for the team.
Regularly inspect community buildings, including vacant units.
Plan, assign, and direct the maintenance team.