Service Manager I

BH Management Services, LLC•Johnston, IA

16d•Onsite

About The Position

The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, and may support new construction or modifications to existing properties. It involves managing repair-supply inventory and monitoring the monthly maintenance budget, while delivering service to internal and external customers in a professional and courteous manner. The position supports a community of up to 299 units. The Service Manager I schedules and assigns maintenance work, participates in staffing decisions with the Community Manager, identifies employee training needs, and coordinates training. The role oversees safety and skills training, inspects the property and grounds, assigns and follows through on repairs and replacements, supports resident-satisfaction follow-up, and helps ensure preventive maintenance programs are completed and documented. It applies relevant safety requirements, codes, company policies, mechanical practices, and tools to inspect, maintain, install, repair, replace, and clean equipment. The role also maintains and secures company-issued property tools, responds to resident requests, and shares on-call duties, including during inclement weather.

Requirements

Minimum of four years of progressive maintenance and safety experience.
Advanced computer skills and familiarity with industry-specific technology to coordinate and help respond to resident and management requests.
Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
EPA Core certification.
Type I-Appliances certification.
Type II-HAVC certification.
Certified Pool Operator certification.
Provide own industry-specific hand tools.
Ability to work extended hours, including on-call shifts or a rotating on-call schedule, as needed.
Ability to lift up to 50 pounds and perform the physical activities described for the role.

Nice To Haves

High school diploma.

Responsibilities

Prepare maintenance employee schedules, communicate assignments, and assign tasks.
Participate in site staffing needs with the Community Manager.
Assess employee training needs, provide input on training programs, and coordinate and schedule training.
Provide safety and skills training for maintenance employees and assist with written property safety audits.
Inspect property and grounds daily for maintenance needs and liability hazards.
Ensure repairs and replacements are assigned and completed to company standards, including interior and exterior rehabilitation and construction projects.
Assist with monitoring resident satisfaction and ensure property maintenance staff follow up on results.
Comply with OSHA and other safety requirements, applicable codes, and internal maintenance policies and systems.
Inspect, maintain, install, repair, replace, and clean mechanical equipment and components, including sourcing and installing new equipment.
Help implement, follow, and document preventive maintenance programs according to company guidelines.
Ensure the team understands and complies with company policies and procedures.
Maintain and secure property-issued tools.
Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
Perform other duties as assigned.