Service Manager - Heavy Equipment

Jetstream of Houston • West St. Paul, MB

7d • Onsite

About The Position

The Service Manager is a hands-on, organized leader responsible for guiding the Service team, overseeing daily department operations, and building strong customer relationships that support ongoing growth in the region. This role ensures the team’s work aligns with branch and company goals while maintaining a high standard of service delivery.

Requirements

• Minimum 3 years’ experience as a Service Manager in the field of Heavy, Industrial or Agricultural equipment
• Strong mechanical expertise with knowledge of equipment repair processes
• Solid technical knowledge of hydro-electrical systems
• Experience managing a Service P&L and demonstrated with demonstrated results
• Journeypersons Licensed heavy duty, on-off road mechanic preferred
• Valid driver’s license and an acceptable driver’s abstract, based on Company standards.
• Successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.

Responsibilities

• Oversee daily Service department operations, including scheduling, quality, safety, productivity, and customer satisfaction
• Lead, coach, and support Service Technicians and Service Coordinators
• Foster a safe, inclusive, and engaging work environment
• Monitor facility conditions and recommend maintenance or improvements
• Identify and implement process improvements to boost efficiency and profitability
• Coordinate training to support continuous learning and skill development
• Monitor employee performance, provide feedback, and support development plans
• Track departmental KPIs and report performance trends to management
• Hold regular team meetings to review performance, safety, and operational updates
• Assess staffing needs and recommend adjustments as required
• Participate in recruitment, hiring, and onboarding activities
• Resolve customer issues, conduct customer visits, and maintain strong client relationships

Benefits

• Competitive base salary + Annual bonus opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed