Service Manager Google Workspace (m/w/d)

Public Cloud Group

1d • Hybrid

About The Position

For our further growth, our team is looking for an experienced Service Manager Google Workspace (m/f/d). In this role, you will act as the central point of contact for our customers for the entire cloud operation. Your focus will be on long-term customer retention, strategic development, and delighting customers in the Google Workspace and Managed Services environment. You can expect a team with flat hierarchies, a lot of scope for design, and the opportunity to get involved in complex projects and actively shape internal processes.

Requirements

• Relevant professional experience and technical understanding for operating IT systems in the Google environment.
• Practical experience in project management, ideally supported by certifications in areas such as Scrum, Prince2, or ITIL.
• A structured way of working with high initiative and the drive to actively shape existing processes.
• Strong service orientation in dealing with customers and a strong team spirit in internal collaboration.
• The ability to act professionally, confidently, and solution-oriented, even in conflict situations.
• Confident communication in German and English in professional customer contact.
• Willingness to actively support the security of our cloud operations through regular participation in on-call duty.

Responsibilities

• Responsibility for project and service management throughout the entire customer lifecycle.
• Central interface function and coordination of complex requirements between customers, sales, internal tech teams, and external partners.
• Conducting regular service reviews, including monitoring SLAs and KPIs.
• Continuous development of support structures, service processes, and managed services contracts.
• Proactive customer consulting regarding best practices and strategic placement of new Workspace topics.
• Active research of new trends in the cloud environment and continuous knowledge exchange within the team.

Benefits

• Flexibility: Work remotely within Germany, hybrid, or in one of our offices in Germany (Magstadt, Darmstadt, Berlin, Munich, Hamburg, Cologne, Ulm, Heidelberg, Frankfurt).
• Workation: Up to 30 days of Workation per year.
• 30 days of vacation.
• Choice of hardware: Mac, Windows, or Linux.
• Professional development: Training, labs, and certifications at AWS, Azure, Google & SAP.
• Regular development and salary reviews.
• Benefits: Spendit Card, Wellpass, or Deutschlandticket.
• Additional extras: Kita subsidy and bike leasing.
• Team spirit: Team events, summer party, or Christmas party.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed