Service Manager - Commercial Roofing

Quality Trusted Commercial•Sugar Grove, IL

5d•$90,000 - $120,000•Onsite

About The Position

Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. Quality Trusted Commercial is seeking an experienced Commercial Roofing Service Manager to lead and grow our service operations. This role is ideal for a results-driven leader who excels at building teams, delivering exceptional customer experiences, and running a disciplined, profitable service department. You will oversee daily service operations, manage crews and foremen, drive safety and quality standards, and ensure service revenue and margin goals are consistently achieved.

Requirements

Strong commercial roofing knowledge, including Single-Ply & Built-up systems
Minimum of 2+ years of leadership experience in commercial roofing operations or service management
Proven ability to manage multiple crews and service projects simultaneously
Track record of driving strong profitability and gross margins
Demonstrated success building, developing, and leading field teams
Strong commitment to safety with experience enforcing OSHA and company safety standards
Solid understanding of commercial roofing systems and best practices
Customer-focused mindset with strong communication and problem-solving skills
Experience using service management or field tracking systems
Valid driver's license and willingness to travel to job sites

Responsibilities

Lead all aspects of the commercial roofing service department
Manage scheduling and dispatching of service crews to maximize productivity
Oversee service revenue performance and ensure department meets or exceeds budget
Drive gross margin performance through disciplined labor, material, and subcontractor management
Build and maintain strong customer relationships with a customer-first mindset
Recruit, train, develop, and mentor service foremen and technicians
Enforce company safety policies and OSHA compliance across all service operations
Conduct site inspections to ensure quality workmanship and proper job execution
Implement and maintain service processes, reporting, and performance metrics
Coordinate closely with project management, estimating, and leadership teams
Resolve customer issues quickly and professionally
Ensure accurate documentation, job costing, and service reporting
Develop high-potential team members and create bench strength within the department