Service Manager - Commercial HVAC
About The Position
At NTD, we are proud of the superior craftsmanship of our work because it reflects who we are as individuals and as an organization. We believe in giving our team members the space to excel through training, focus on entrepreneurial spirit, ensuring accountability and clear communication. As a Service Manager at NTD Mechanical, you will oversee the daily operations, growth, and profitability of NTD Mechanical's HVAC service department. This leader will be responsible for managing 8-10+ HVAC service technicians, supporting dispatch and scheduling activities, driving customer satisfaction, improving operational efficiency, and helping grow a scalable service business across North Texas. This is an excellent opportunity for an experienced HVAC service professional who combines strong technical knowledge with leadership, business acumen, and a passion for developing people.
Requirements
- 10+ years of commercial HVAC service experience.
- 3+ years leading service technicians, supervisors, or service operations teams
- Strong knowledge of commercial HVAC equipment, including: Rooftop Units (RTUs), Chillers, Boilers, VRF/VRV Systems, Variable Frequency Drives (VFDs), Building Automation Systems (BAS)
- Experience managing dispatch priorities, service workflows, and customers
- Understanding of service department financials, labor utilization, gross margin, job costing, and operational KPIs
- Proficiency with Microsoft Outlook, Excel, and service management software.
- Strong communication, organizational, and leadership skills.
- Ability to build teams, improve processes, and drive accountability.
- Valid driver's license and acceptable driving record.
- High school diploma or GED required; technical HVAC training preferred
Nice To Haves
- Familiarity with the North Texas commercial HVAC market
- Experience growing preventive maintenance and service agreement portfolios.
- Knowledge of Foundation or similar ERP/service management platforms.
Responsibilities
- Lead, mentor, and support a team of 8-10+ commercial HVAC service technicians.
- Oversee daily service operations, dispatch coordination, and technician scheduling.
- Monitor service department performance, productivity, profitability, and customer satisfaction.
- Support the growth of preventive maintenance agreements, service contracts, and recurring revenue opportunities.
- Assist with estimating, job costing, budgeting, and resource planning.
- Provide technical guidance and troubleshooting support for complex service issues.
- Collaborate with service sales, project management, field operations, and accounting teams to ensure successful project execution.
- Review service reports, work orders, and invoicing for accuracy and timely completion.
- Establish and monitor key performance indicators (KPIs) to drive continuous improvement.
- Promote a culture of safety, accountability, professionalism, and customer service excellence.
Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including holidays.
- Opportunities for professional training and certification.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
