Service Management Office Lead

SAIC

2d • Hybrid

About The Position

SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval.

Requirements

• ServiceNow expertise

Responsibilities

• Lead enterprise-wide governance efforts and standardize best practices to support mission execution.
• Leverage ServiceNow expertise to identify high value opportunities and optimize resource alignment.
• Drive improvements in mission alignment, user satisfaction, and system adoption across the enterprise.
• Facilitate collaboration among diverse team members.
• Coordinate efforts across functions to ensure holistic alignment with program objectives and warfighter needs.
• Lead and manage IT projects from planning through execution, including schedule, project standards and goals, and cost targets.
• Bridge communication between technical and business teams to assess project implications and maintain progress against deadlines.
• Serve as liaison between business and technical aspects of projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed