Service Management Engineer

Tait Communications•Wisconsin (Remote), IL

1d•Onsite

About The Position

Tait Communications is seeking a Service Management Engineer to work at a customer site as a trusted technical advisor and primary point of contact for service, support, and system improvement. The role applies knowledge of critical communications systems to sustain network performance, resolve complex issues, and help the customer achieve long-term value from its solution. The employee must live in Wisconsin or upper Illinois and will work primarily at the customer’s premises during business hours, with flexibility to support planned or extended unplanned events. Travel to customer sites and occasional additional hours may be required. Tait Communications designs, delivers, and supports critical communications solutions for public safety, transportation, and utility customers. The company describes its purpose as providing technology that saves lives and emphasizes listening, courage, integrity, development opportunities, and recognition for results.

Requirements

A degree in engineering or equivalent relevant experience.
Strong technical and systems knowledge, ideally involving critical communications, radio networks, managed services, or a related environment.
Experience in incident and problem management, network analysis, service delivery, or technical consulting.
Sound judgment and a structured approach to solving complex problems, including under time-sensitive conditions.
Clear, concise communication and presentation skills, with the ability to explain complex concepts to technical and non-technical audiences.
A customer-focused, collaborative approach and the credibility to build trusted relationships across business and technical teams.
Availability to work primarily at the customer’s premises during business hours, with flexibility to support planned or extended unplanned events.
Willingness to travel to customer sites and work occasional additional hours when required.
Must live in Wisconsin or upper Illinois.

Responsibilities

Serve as the customer’s trusted advisor and central point of contact for service, support, incidents, problems, and technical projects.
Coordinate with Tait support teams and engineers to prioritize issues and drive timely resolution.
Analyze system performance data and customer feedback to identify risks, trends, and optimization opportunities.
Oversee managed service delivery, lead regular service reviews, and ensure contractual obligations are met.
Maintain accurate system documentation and support disciplined change-management practices.
Plan and assist with system changes, upgrades, commissioning, and continuous improvement initiatives.
Train customer teams on the operation, maintenance, and troubleshooting of contracted Tait products and services.
Partner with sales and business development colleagues to identify opportunities and support the customer throughout the engagement lifecycle.