Service Maintenance Technician II

The Community Builders • Edina, MN

17d • Onsite

About The Position

The Service Technician II works under the direction of the Service Maintenance Manager and promptly responds to service requests, prepares apartments for turnover, and helps preserve and maintain the property. The role requires strong building-trades skills and the ability to work independently across apartment interiors, building exteriors, and grounds. The technician supports successful property maintenance through excellent customer service and positive, productive relationships with team members. This position requires five days a week in the office.

Requirements

• High school diploma or equivalent.
• Trade school education or three years of progressively responsible experience in property management or hospitality.
• At least three years of advanced hands-on repair experience in two or more building trades.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer-service skills, including the ability to manage difficult customers or situations.
• Ability to work five days a week in the office.
• Ability to perform occasional ladder work, frequently move equipment weighing up to 50 pounds across sites, and work constantly in outdoor weather conditions.
• Availability for weekend work, on-call rotation, and emergency service-call duties.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• REAC/HQS experience.
• Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
• Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
• Complete or monitor vendors’ preventive-maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
• Maintain grounds and common spaces, including cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE.
• Be available for weekend work, on-call rotation, and emergency service-call duties.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I staff.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED