Service Maintenance Technician II

The Community Builders•Mashpee, MA

17d•Onsite

About The Position

Under the direction of the Service Maintenance Manager, the Service Technician II responds promptly to service requests, prepares apartments for turnover, and preserves and maintains the property. The role requires strong building-trades skills and the ability to work independently on a variety of apartment interior, exterior, and grounds needs. The technician contributes to successful property maintenance through excellent customer service and positive, productive relationships with team members. This position requires five days a week in the office.

Requirements

High school diploma or equivalent.
Trade school education or three years of progressively responsible experience in property management or hospitality.
At least three years of advanced hands-on repair experience in two or more building trades.
Ability to read, write, understand, and communicate in English.
Basic computer and handheld-device skills.
Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
Valid driver’s license and reliable transportation.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Superior customer service skills, including the ability to manage difficult customers or situations.
Ability to meet the physical demands of occasionally climbing a ladder, frequently moving equipment weighing up to 50 pounds across sites, and constantly working outdoors in varying weather conditions.

Nice To Haves

Bilingual skills.
Knowledge of Federal Fair Housing Laws and Guidelines.
REAC/HQS experience.
Industry trade certifications or degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC work.
Respond to and complete service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager.
Complete or monitor vendors’ preventive maintenance tasks for building systems, equipment, and components.
Prepare vacant apartments and perform repairs so they are ready for new resident move-ins.
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare for and make repairs related to REAC/HQS inspections and audits.
Maintain the maintenance shop and inventory to company standards and follow safe work practices, including wearing appropriate PPE.
Be available for weekend work, on-call rotation, and emergency service calls.
Assist the Maintenance Supervisor by providing technical guidance to Maintenance Technician I staff.