Service Maintenance Technician II

The Community Builders • Chicago, IL

17d • Onsite

About The Position

The Service Technician II, under the direction of the Service Maintenance Manager, responds promptly to service requests, prepares apartments for turnover, and helps preserve and maintain the property. The role requires strong building-trades skills and the ability to work independently on a variety of apartment interior, exterior, and grounds maintenance tasks. The technician contributes to property operations through excellent customer service and productive relationships with team members. The position requires working in the office five days a week.

Requirements

• High school diploma or equivalent.
• At least three years of advanced hands-on repair experience in two or more building trades.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer service skills, including the ability to manage difficult customers or situations.
• Availability for weekend work, on-call rotation, and emergency service calls.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• Trade school education or three years of progressive responsibility in property management or hospitality.
• REAC/HQS experience.
• Industry or trade certifications/degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC systems.
• Respond to and complete service requests and on-call emergencies in a timely, professional manner, as directed by the Community Manager or Service Manager.
• Complete or monitor vendors’ preventive maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and perform repairs so they are ready for new residents.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE.
• Be available for weekend work, on-call rotation, and emergency service call duties.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Tech I.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged commuter/parking, medical, and dependent-care flexible spending accounts.
• Hospital and critical illness insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED