Service Maintenance Technician II

The Community Builders • Cincinnati, OH

16d • Onsite

About The Position

The Service Technician II works under the direction of the Service Maintenance Manager and is responsible for responding promptly to service requests, preparing apartments for turnover, and preserving and maintaining the property. The position requires strong building-trades skills and the ability to work independently across apartment interiors, exteriors, and site grounds. The technician contributes to successful property maintenance through excellent customer service and productive relationships with team members. The position requires five days a week in the office.

Requirements

• High school diploma or equivalent.
• At least three years of advanced hands-on repair experience in two or more building trades.
• Trade school education or three years of progressively responsible experience in property management or hospitality.
• Ability to read, write, understand, and communicate in English.
• Basic computer and handheld-device skills.
• Knowledge of hand and power tools, cleaning supplies, and personal protective equipment (PPE).
• Valid driver's license and reliable transportation.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Superior customer-service skills, including the ability to manage difficult customers or situations.
• Ability to meet the physical and environmental demands of the role, including occasional ladder use, frequently moving equipment weighing up to 50 pounds, and constantly working outdoors in varying weather conditions.

Nice To Haves

• Bilingual skills.
• Knowledge of Federal Fair Housing Laws and Guidelines.
• REAC/HQS experience.
• Industry or trade certifications/degrees, such as NAHMS, CAMT, OSHA, or HVAC.

Responsibilities

• Diagnose and perform repairs involving appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC systems.
• Respond to and complete service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive-maintenance tasks for building systems, equipment, and components.
• Prepare vacant apartments and complete repairs so they are ready for new resident move-ins.
• Maintain grounds and common spaces, including cleaning, trash management, landscaping, and snow removal.
• Prepare for and make repairs related to REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory to company standards and follow safe work practices, including wearing appropriate PPE.
• Be available for weekend work, on-call rotation, and emergency service call duties.
• Assist the Maintenance Supervisor by providing technical guidance to Maintenance Tech I.

Benefits

• Medical, dental, and vision insurance.
• 12 paid holidays and tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts for commuter/parking, medical, and dependent care expenses.
• Hospital and Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED