Service Line Manager-Hospital Based Practices

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Service Line Manager oversees the daily operations of hospital-based practice service lines in collaboration with the AVP and director. The role supervises staffing, productivity, billing, and other core practice functions; reviews operational and financial data; and reports issues and recommendations to leadership. The manager provides administrative direction for the service line and executes its operational and strategic plans, supporting growth, integration, physician engagement, quality, and operational performance. The position serves as a liaison among departments and collaborates with regional, clinical, physician, and administrative leaders. It also supports practice operations directly when needed, maintains schedules and records, monitors compliance and cash controls, resolves concerns, and develops relationships with community physicians to increase service capacity.

Requirements

Bachelor’s degree or comparable experience.
Three years of leadership experience.

Responsibilities

Oversee daily operations of hospital-based practice service lines with the AVP/director, including staffing, productivity, billing, and other core functions.
Review billing, collection, financial, and trending reports; present issues and suggestions to the AVP and director.
Provide monthly operational summaries covering staffing, financial performance, billing, and collections for operating review meetings with physicians.
Conduct monthly staff meetings with the AVP/director to communicate policy, procedure, and administrative changes.
Maintain a working understanding of scheduling, front desk, insurance verification, and billing/batch functions, and cover these positions as needed.
Monitor Kronos, ensure overtime is approved in advance, and monitor staff clock-in and clock-out records.
Prepare check requests and ensure Physician Administration receives them in a timely manner.
Complete and submit Audit Tracer, Time Study sheets, pharmacy checklists, and other forms required by Physician Administration.
Ensure office and medical supply par levels are maintained.
Communicate practice issues and concerns to the administrative team, develop plans of action, and recommend process improvements to the AVP/director.
Maintain accurate physician time-off, on-call, and conference schedules; obtain advance approval from Physician Administration and maintain physician calendars.
Complete employee performance evaluations accurately and on time.
Monitor cash controls, petty cash, and receipts for compliance with practice policy; review weekly deposits for trends in delays.
Resolve concerns raised by staff, patients, visitors, and physicians in a timely and confident manner.
Work with Revenue Integrity/Business Office on coding, compliance, denials, accounts receivable, and related issues or trends.
Ensure Joint Commission compliance in the practice, including drug logs, cleaning logs, and complete patient records such as Ambulatory Summary Records.
Perform other department-specific responsibilities as needed.
Execute the operational and strategic plan for the service line.
Develop strategy by leveraging organizational strengths and relationships, and evaluate the existing structure to support future service growth.
Serve as the service-line leader and liaison with other departments, providing administrative direction for overall operations.
Collaborate with regional leaders, clinicians, physicians, and department and administrative leaders to oversee clinical and operational practices and develop an integrated service line.
Support service-line integration, physician engagement, and improved patient and operational outcomes through a data-driven focus on quality and operational performance.
Operationalize community and network development opportunities and build relationships with community physicians to increase capacity.