Director of CHMG Hospital-Based Practices

Concord Hospital•Concord, NH

About The Position

Reporting to the Chief Administrative Officer or designee, the Director of CHMG Hospital-Based Practices is accountable for the operational performance of assigned provider groups, including Adult Hospitalists, Emergency Medicine, Pediatric Hospitalists, and Palliative Care. The Director partners with provider leaders within a dyad structure to achieve performance goals and works with hospital and health system leaders to support patient access, throughput, quality of care, and patient experience. The role oversees clinical, operational, financial, and staffing performance for assigned practices and provider groups. It involves strategic and operational planning, patient-flow improvement, budget and revenue-cycle oversight, regulatory compliance, provider and staff management, recruitment, contract support, and ongoing process improvement. The Director also supports successful implementation and continued adoption of the electronic medical record.

Requirements

Bachelor’s degree and at least 10 years of related experience, or a master’s degree and at least 5 years of related experience.
Experience in nursing, hospital, or practice operations, including schedule management, registration, electronic medical records, patient flow, billing, referrals, and authorizations.
Computer proficiency, including Microsoft Word and Excel and in-depth knowledge of electronic medical record and/or billing software applications.
Excellent written and oral communication skills.
Strong interpersonal skills and the ability to handle difficult conversations effectively.
Ability to listen well and gain consensus.
Experience in planning and execution.
Knowledge of negotiations and change management.
Excellent critical-thinking and problem-solving skills.
Ability to express opinions openly and honestly and provide timely, productive feedback.
Ability to examine and re-engineer operations and procedures.
Strong budget, financial, and statistical analysis skills, with the ability to interpret information for staff and providers.
Flexibility to accommodate changes in workload assignments and respond calmly and effectively in stressful situations.
Ability to work within the organization’s defined values, mission, and vision.

Nice To Haves

Experience with Lean and/or Operational Excellence.

Responsibilities

Advance clinical and operational efficiency without compromising quality or patient safety.
Lead strategic planning to improve access, patient flow, and care delivery.
Partner with nursing, care management, hospital operations, and provider leadership to optimize patient flow and throughput within and across facilities.
Lead short- and long-term planning for facilities, physician manpower, operations, and financial performance.
Be accountable for assigned CHMG practice operations and staff performance.
Partner with providers and administrators to define clinical metrics, monitor performance, and develop action plans to achieve targets.
Oversee the business and clinical operations of assigned provider groups and specialties or subspecialties in partnership with physician leaders.
Identify opportunities to improve processes, system-wide workflows, and standardized operations.
Ensure adherence to CHMG and Concord Hospital policies and procedures.
Participate in hospital-based quality improvement projects with physician, nursing, and ancillary department leaders to improve flow, care delivery, patient experience, and quality.
Address concerns and improve service for patients, providers, and staff through conversations, performance expectations, and appropriate interventions.
Promote patient-centered care and shared ownership of patient outcomes and satisfaction.
Support successful implementation and ongoing adoption of the electronic medical record.
Ensure compliance with regulatory agencies and third parties, including CMS, DNV, OSHA, ACGME, and insurance companies.
Maintain a fiscally sustainable operation by meeting or exceeding budget.
Participate in operational and capital budget development, capital approval processes, and budget target setting; investigate variances and develop mitigation plans.
Monitor revenue targets, visit volumes, and Work Relative Value Units, and resolve issues that may prevent achievement of goals.
Monitor expenses and reduce expenditures through effective expense management.
Develop action plans and communicate practice performance to providers and staff monthly.
Collaborate with leadership on revenue-cycle functions and ensure accurate, timely billing.
Create a work environment that attracts providers and employees to Concord Hospital and supports professional standards.
Directly supervise assigned managers and establish clear accountabilities.
Conduct subordinate staff evaluations and provide required information to Human Resources in a timely manner.
Ensure subordinate staff competency and coordinate training for practice managers in the assigned division.
Provide ongoing performance feedback and counsel subordinate staff on disciplinary matters, involving Human Resources as appropriate.
Recruit, interview, and hire personnel, including providers, as needed.
Participate in provider hiring, termination, contract negotiations, benchmark development and analytics, productivity and quality metrics, compensation, and staffing-ratio decisions.
Assist in developing employment agreements and other practice contracts, and present contracts to internal committees for approval as necessary.
Coach and mentor CHMG staff at all levels and hold managers accountable for staff development.