Service Line Director
About The Position
The Service Line Director provides senior leadership for assigned areas and, where applicable, service lines, driving execution of the strategic plan in partnership with the CEO and Vice Presidents. This role is accountable for achieving excellence across patient care, operational performance, financial outcomes, employee engagement, and growth. The Service Line Director leads planning, implementation, and continuous improvement of service line performance, with responsibility for operational, financial, clinical, quality, and business development results. This includes advancing program growth, supporting provider engagement and recruitment, and ensuring effective change and human capital management. In collaboration with hospital and system leadership, the Service Line Director fosters a high-performing, values-driven culture that prioritizes humankindness and positions the organization as an employer of choice, while striving for top-quartile national performance. The role ensures alignment with organizational mission, values, and standards of conduct, and maintains accountability for safeguarding patient health and financial information.
Requirements
- Bachelors Degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education required.
- 7 years of experience managing multiple, large-scale, complex projects required.
Nice To Haves
- Masters degree in business, finance or healthcare administration or related field, strongly preferred.
- Previous out-patient leadership experience preferred.
- CA RN license preferred.
Responsibilities
- Oversees the effective management, integration and standardization of assigned operations and applicable service line programs, processes, equipment and resources wherever possible throughout the assigned area of responsibility.
- Takes definitive ownership of and drives needed improvement in all aspects of operations, including productivity, patient satisfaction/experience, provider satisfaction/experience, hospital relations, and community efforts.
- Directs management staff and employees and effectively manages ongoing operations in the service line with driving excellence in operations and patient care.
- Ensures service lines have the appropriate systems, equipment, physical space, and technology to operate efficiently and effectively.
- Ensures care centers meet established standards, including ensuring that all equipment is reviewed and approved before installation and maintained in compliance with all policies and regulations.
- Seeks approvals and collaborates with other departments to address issues timely.
- Ensures compliance with regulations and governing rules of CommonSpirit and contracted payers to include Federal and State payers.
- Oversees the contractual agreements in the assigned area of responsibility to ensure they relate to strategy, execution, adherence and maintenance of effective care center management.
- In collaboration with Vice President and CEO, leads with the vision and creates a culture that reflects a patient care-focused environment.
- Participates in work groups, teams, task forces and committees to support ongoing division functions, provide input, and resolve ad hoc issues.
- Analyzes program goals and objectives given current health care trends, makes accurate short- and long-term projections to establish program needs and resource requirements; and helps to identify potential sources of funds and revenues to meet those requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
