Service Line Director, Urology

Hartford Healthcare•Cheshire, CT

1d•Onsite

About The Position

The Service Line Director shall provide operational leadership, management and execution of the strategic vision that is necessary to ensure consistency across the Urology physician practices (26 locations) of the Medical Group across Connecticut. The Service Line Director will participate in the development and setting of the strategic direction to appropriately integrate short-term and long-term goals while driving continuous improvements in such a way as to ensure superior customer service and patient care in a highly efficient and cost-effective environment. Additionally, the Service Line Director will partner and work collaboratively with The Tallwood Urology & Kidney Institute assuring alignment with system wide goals and initiatives. Hartford HealthCare Medical Group is one of the largest medical practices in New England with over 250 locations throughout Connecticut and Rhode Island and over 1000 physicians and advanced practitioners. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Requirements

Bachelor’s degree in business or healthcare administration or related field.
Ten plus years of practice management experience with expertise in operational aspects of specialty care.
Experience with strategic planning processes.
Strong operational leadership skills, including experience providing business leadership to physicians.
Exceptional interpersonal and relationship-building skills.
Experience developing and using metrics to measure the performance of teams, processes, and services.
Strong financial analysis skills.
Solid understanding of the operational impact on profit and loss and experience creating and managing a budget.
Fiscal understanding of physician practice revenue and reimbursement cycle.
Knowledge of regulatory compliance issues.
Strong experience as a leader and developer of high performing teams and employees.
Strong problem solving and decision-making skills.
Solid change management skills.
Strong human resource management skills.

Responsibilities

Builds a committed high-performance team across multi-disciplinary roles for the Urology service line by acting as the key leader for the supported practices.
Incorporates evidence-based practice - nurtures commitment to a common vision and shared values.
Develops business plans by defining strategy, gaining system support, assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments through problem resolution within and across the practices, and finding solutions to obstacles.
Drives operational excellence and results.
Creates, implements, and drives improvement efforts through effective staff involvement in the practices, project management, and communication through LEAN methodologies and H3W initiatives.
Participates in the development and implementation of policies and procedures that directly impact patient care and achieve established operating metrics and increase profitability.
Collaborates with regional hospital leadership on employed Medical Group provider employment agreements, negotiations, and programmatic structures.
Facilitates the development of improvements through integration and standardization of operations across the program(s).
Ensure compliance with all internal policies and external regulations.
Ensures superior customer service by providing senior-level guidance and support in the development and management of customer, employee, and physician relationships within the practices.
Continuously measures patient satisfaction and makes improvements where appropriate and promotes great patient experience.
Assists the local managers in resolving patient complaints that may be improved through an amended process.
Drives the development and execution of short and long-term business plans and corresponding budgets by collaborating with physician leaders and administration in strategic planning and marketing for practices during ambulatory expansions.
Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments, and finding solutions to obstacles.
Maximizes and leverages resources, collaboration, and efficiency, and communicates in a manner that fosters understanding, commitment, and results.