Patient Service Coordinator - Urology

Hartford HealthCare • Waterford, CT

2d

About The Position

Patient Service Coordinators are responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. This role requires coverage at East Region Urology offices, as needed, bringing variety to your workday and the chance to collaborate across multiple teams and communities.

Requirements

• High school diploma or equivalent preferred
• Relevant experience in a fast-paced medical office highly preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills.
• Ability to travel independently to satellite offices with or without advanced notice.
• Strong working knowledge of insurance requirements.

Nice To Haves

• Epic experience preferred.
• Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter.
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit.
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Ensures patients have a comfortable and inviting environment.

Benefits

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Flexible Scheduling
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED