Service Lane Manager
Hudson Automotive Group•Huntersville, NC
•$90,000 - $120,000•Onsite
About The Position
Honda of Huntersville, part of Hudson Automotive Group, is seeking an Experienced Service Lane Manager to join their award-winning, high-volume service team. Hudson Automotive is a large and growing automotive dealer group in the Southeast U.S. focused on customer experience. The role involves developing, coaching, and leading high-performing service drive teams.
Requirements
- 3-5 Years of Previous Service Advisor experience is Required
- Ability to develop, coach and mentor Service Drive Staff.
- Proven experience delivering a strong customer experience.
- Ability to successfully guide customers throughout the service process.
- Customer Relationship Management (CRM) Software Experience.
- Maintain accountability of supervised staff.
Nice To Haves
- Previous Service Lane Management Experience Preferred
- CDK experience preferred
Responsibilities
- Develop, coach, and mentor a top-performing service drive team.
- Deliver on goals while maintaining high standards of customer service and satisfaction.
- Collaborate with other departments and build great teams.
- Guide customers throughout the service process.
- Maintain accountability of supervised staff.
- Implement and follow a strong T.O. and CSI follow-up process.
Benefits
- Collaborative work environment and customer centric culture
- Top Compensation
- Hudson Academy: Continuous Employee Professional Development
- Medical, Dental, Vision, and Life Insurance
- 401k
- Paid Time Off: All Full-time employees can accrue up to 10 PTO days per year
- Employee discounts on vehicles, products & services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
