Service Lane Manager

Hendrick•Jacksonville, FL

3d•Onsite

About The Position

The Service Supervisor is responsible for supervising the service and repair of vehicles brought to the dealership. The Service Supervisor is responsible for assisting with operations, profitability, employee supervision, and customer satisfaction in the service department. This job has direct supervisory responsibilities.

Requirements

Prior automotive service/technical experience or commensurate training.
Management or supervisory experience preferred.
Excellent interpersonal skills.
Thorough knowledge of automotive parts and systems.
Ability to diagnose and remedy vehicle problems.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Regular and predictable attendance.
Must be able to lift up to 30 pounds.
While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Duties are performed primarily in the service department, but will also be required to work throughout the dealership.
May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions.
Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.

Nice To Haves

Associate Degree
Automotive
3-5 years of work experience

Responsibilities

Assists with answering technical questions about vehicle problems, warranties, services, and repairs.
Reviews service orders.
Assists in diagnosing vehicle problems.
Orders parts and tools as necessary.
Reviews administration of warranty claims.
Trains and supervises service department employees.
Provides input to upper management and Human Resources to make service department hiring and discipline decisions.
Sets schedules and assigns tasks to service department employees.
Maintains good working relationship with factory(s).
Attends required manager meetings.
Maintains effective employee relations.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned