Automotive Service Lane Manager

Rairdon Auto Group•Auburn, WA

4d•$100,000 - $140,000•Onsite

About The Position

Nissan of Auburn is seeking a Service Lane Manager to lead the day-to-day sales operations of a high-traffic service drive. This role is crucial for ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met. The ideal candidate will be a proven leader in a service lane environment, capable of motivating a team, driving service sales, and maintaining exceptional customer satisfaction.

Requirements

Proven experience in a service lane leadership role (Top performer in service sales, Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)
Ability to lead a high-performing team
Customer-first mindset — calm, confident, and solutions-driven
Strong communication skills and ability to hold staff accountable
Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention
Ability to multitask and manage peak drive times without losing composure

Nice To Haves

Strong Honda service department experience a plus (not required but preferred)

Responsibilities

Oversee daily lane operations and workflow (focus on additional service requests, dispatch support, RO flow, customer throughput)
Coach, support, and motivate Service Advisors for peak performance
Monitor and improve CSI scores, customer retention, and advisor productivity
Resolve customer concerns quickly and professionally
Ensure processes are followed (MPI, upsell, warranty compliance, approvals)
Maintain strong communication between advisors, technicians, dispatch, parts, and management
Lead by example in customer engagement, professionalism, and teamwork