SERVICE LANE MANAGER
Haley Automotive Group•Farmville, VA
About The Position
Responsible for managing daily service lane operations, customer experience, workflow efficiency, and advisor performance while driving sales, productivity, and CSI.
Requirements
- Automotive service advisor experience
- Strong leadership and communication skills
- Ability to multitask in a fast-paced environment
- Knowledge of dealership service processes and KPIs
Responsibilities
- Oversee daily service lane operations and customer flow
- Manage waiters and reduce delays
- Coach and support service advisors
- Monitor KPIs including RO count, closing %, ELR, HPR, and media usage
- Resolve customer concerns quickly and professionally
- Ensure proper documentation and policy compliance
Benefits
- Competitive pay
- Health benefits
- 401(k)
- Paid time off
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
