Service Lane Manager

Berman Auto Group•Lincolnwood, IL

3d•$125,000•Onsite

About The Position

Berman Kia of Lincolnwood is looking for a Service Lane Manager! As a Service Lane Manager you will be responsible for assisting with training, motivating and monitoring the performance of the service department staff. You will be responsible for writing up repair orders, maintaining above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction.

Requirements

Previous experience in automotive service lane management and repair order writing within a dealership environment
Diagnostic skills and technical knowledge of automotive systems and repair procedures
Excellent communication and customer service skills
Detail-oriented with the ability to write accurate and comprehensive repair orders
Proficient computer skills and familiarity with automotive service software systems
Leadership abilities with the capacity to manage and motivate a team to achieve department goals
Valid driver's license with a clean driving record (3 year minimum)

Responsibilities

Interact with customers to assess vehicle issues and gather necessary information for repair orders
Write accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimates
Coordinate service drive activities by monitoring work progress, and ensuring timely completion of repairs
Communicate with customers throughout the repair process to provide updates on service progress, estimated completion times, and any additional service recommendations
Assist in hiring and training of new employees within the service department, including service advisors, technicians, and porters