Service Advisor Lane Manager

Ray Laethem Buick GMC•Detroit, MI

3d•Onsite

About The Position

Ray Laethem is looking for an experienced and hands-on Working Service Drive Manager to lead and actively participate in the daily operations of our service department. This role combines leadership responsibilities with front-line service advising, customer interaction, and operational support. The ideal candidate is a motivated leader who thrives in a fast-paced environment, leads by example, and is committed to delivering an outstanding customer experience while driving department performance.

Requirements

Previous experience as a Service Advisor or Service Manager in an automotive dealership environment
Proven leadership and customer service skills
Strong understanding of dealership service operations and repair order management
Ability to multitask and work effectively in a high-volume service drive
Excellent communication, organizational, and problem-solving skills
Experience with dealership management systems
Valid driver’s license required and clean driving record

Responsibilities

Actively work the service drive alongside advisors and support staff
Write repair orders, greet customers, and assist with service recommendations as needed
Manage daily service lane operations and workflow
Lead, coach, and support service advisors and service staff
Handle escalated customer concerns and ensure customer satisfaction
Monitor repair order progress and coordinate with technicians and parts departments
Drive sales performance, labor growth, maintenance sales, and customer retention
Maintain efficient appointment scheduling and service traffic flow
Assist with training, hiring, and development of service personnel
Ensure compliance with dealership processes, manufacturer standards, and warranty procedures
Track and improve key performance indicators including CSI, ELR, advisor productivity, and gross profit