Service Intelligence & Insights Lead

Vertiv Group•Westerville, OH

3d•Onsite

About The Position

The Service Intelligence & Insights Lead, reporting to the Senior Director Service Strategy and Portfolio, drives the identification, governance, and adoption of strategic business analytics across the organization. Working with the Senior Director Service Analytics, regional leadership teams, functional leaders, and business stakeholders, this role ensures that key performance indicators (KPIs) and business metrics are consistently defined, harmonized, measured, and reported to support effective performance management, continuous improvement, and alignment across the global Service organization. The role focuses on governing and operationalizing business analytics rather than designing or developing new metrics, with a specific priority on Growth and Sales. The position supports strategic decision-making and performance management through actionable insights, standardized reporting, performance reviews, and executive-level dashboards and presentations. It also supports strategic planning, business reviews, transformation initiatives, and the adoption of governance practices through communication, training, and stakeholder alignment. The role is based onsite in Westerville, Ohio, and reports to the Senior Director Service Strategy and Portfolio. Vertiv brings together hardware, software, analytics, and ongoing services to support customers’ critical applications. Headquartered in Westerville, Ohio, Vertiv employs around 34,000 people and operates in more than 130 countries.

Requirements

Degree in Business Administration, Economics, Engineering, Finance, Data Analytics, or a related field.
At least 3 years of experience in business analysis, strategy, performance management, business intelligence, or related analytical roles.
Ability to work effectively across multiple geographies, cultures, and functional teams.
Advanced analytical and problem-solving skills, with strong attention to detail.
Ability to translate complex data concepts into clear, actionable recommendations.
Experience with business intelligence and reporting tools such as Power BI or similar.
Strong knowledge of Excel and data analysis techniques.
Must be legally authorized to work in the United States; the employer will not provide sponsorship now or in the future.

Responsibilities

Lead governance and adoption of the Business Unit's strategic performance measurement framework.
Ensure consistent business interpretation and application of approved KPIs and business metrics across all regions.
Drive harmonization of global business reporting standards, analysis methodologies, and measurement processes.
Partner with the Senior Director Service Analytics and regional and functional stakeholders to identify reporting gaps, data quality issues, and opportunities to improve performance visibility.
Establish and maintain governance processes to ensure ongoing compliance with approved KPI definitions and reporting standards throughout the organization.
Monitor performance trends and provide actionable business insights to support strategic decision-making.
Create and maintain documentation for analytics definitions, performance analytical processes, and governance processes.
Coordinate regular performance reviews and facilitate discussions on business outcomes, operational effectiveness, and improvement opportunities.
Support the development of executive-level dashboards, reports, and presentations for senior leadership.
Identify continuous improvement initiatives related to business performance management, reporting efficiency, and analytical processes.
Support strategic planning, business reviews, and transformation initiatives through fact-based analysis and performance insights.
Support adoption of new governance practices through communication, training, and stakeholder alignment.
Act as a central point of contact for KPI governance across the global organization.
Self-manage multiple projects and work streams in a dynamic international environment.
Collaborate on and support multi-departmental efforts and projects.
Communicate effectively across the organization and flexibly manage diverse tasks and assignments.