Service & Install Technician
About The Position
The Service & Install Technician maintains and repairs equipment in the field and documents related repairs and services. The role recommends changes to systems, programs, and equipment to improve reliability and capability or reduce customer costs. The technician performs field work with minimal supervision and coaching, provides technical assistance and training to customers, and may help install new carwash equipment. The position also involves maintaining tools and company equipment, communicating with customers and colleagues, and contributing to problem-solving and improved customer service.
Requirements
- 3–5 years of relevant field experience.
- Technical knowledge and the ability to develop improved methods for fulfilling responsibilities.
- Proficiency with Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
- Excellent written and verbal communication skills.
- Ability to read and comprehend documents and follow simple instructions.
- Ability to read and understand electrical diagrams.
- Understanding of OLC controllers, low-voltage control circuits, and three-phase power.
- Ability to lift and/or move up to 50 pounds.
- Ability to stand, walk, bend, kneel, stoop, crouch, climb, and regularly use hands to grip.
- Vision abilities including close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to sit for prolonged periods.
- Ability to maintain professional appearance and grooming standards.
Responsibilities
- Perform scheduled and preventive equipment maintenance as assigned by Dispatch.
- Troubleshoot chemical, mechanical, electrical, and electronic equipment, PLC controllers, and power supplies.
- Perform diagnostic analyses, repairs, and corrections of equipment malfunctions.
- Provide technical assistance to customers and distributors.
- Provide on-site training to customer personnel on equipment use, operation, and maintenance.
- Assist with installation of new carwash equipment as needed.
- Modify or update equipment when required.
- Maintain tools, test equipment, materials, and company-owned or leased equipment in proper condition.
- Operate a vehicle safely and courteously while following local laws and regulations.
- Work with processes tailored to customer needs and participate in resolving customer complaints.
- Coordinate with customers and company personnel to support effective communication and customer service.
- Keep current with developments and innovations that may improve departmental and company performance.
- Accurately receive, communicate, and report information.
Benefits
- Medical, dental, and vision insurance.
- 24/7 virtual care and mental health support via Teladoc.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Company-paid short-term disability and long-term disability insurance.
- Company-paid $25,000 life and AD&D insurance.
- 401(k) plan with company matching.
- Accrued paid time off, paid sick leave, and paid company holidays.
- Voluntary accident and critical illness insurance.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
