Service & Hospitality Manager - Carversteak

Carver Road Hospitality • Las Vegas, NV

1d • $65,000 - $80,000 • Onsite

About The Position

The Service and Hospitality Manager assists the General Manager with overseeing the daily operations and training of the front-of-house service and hospitality team. The manager ensures service and hospitality are planned, organized, and delivered to the highest standards, helping create a welcoming and professional guest experience at Carversteak, a steakhouse at Resorts World Las Vegas.

Requirements

• At least 2 years of previous experience in a high-volume restaurant or lounge.
• Friendly, professional, and outgoing.
• Able to bend and lift up to 50 lbs.
• Able to perform job duties or tasks that may require repetitive motion.
• Willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays.

Responsibilities

• Maintain professional appearance standards outlined in the Employee Handbook.
• Create and maintain a hospitable environment, welcoming guests and providing sincere, professional, and knowledgeable service, including table touches and bespoke guest experiences.
• Lead and develop a service-driven team that delivers high-level professional service, including appropriate table-side manner and guest interactions.
• Oversee guest recovery procedures and responses to online complaints.
• Maintain in-depth knowledge of food and beverage menus and lead ongoing product knowledge development for staff in collaboration with other departments and the training lead.
• Understand all front-of-house job duties and train in different positions to maintain proficiency.
• Ensure food, drinks, and service are prepared and delivered according to restaurant standards.
• Assist in creating and developing hospitality- and service-driven guest events.
• Help maintain cleanliness in front-of-house areas and throughout the venue.
• Communicate clearly and concisely with back-of-house employees and management during service.
• Report breakage or damage to equipment or furniture to management immediately.
• Communicate product and equipment needs to the General Manager.
• Participate in interviewing, hiring, and training employees.
• Coach front-of-house employees and assist with their professional development.
• Adhere to and oversee Department of Health and company sanitation standards.
• Handle pressure and stress in a calm, controlled, and professional manner.
• Make employee-related decisions consistent with company policies.
• Control cash and other receipts according to company accounting guidelines.
• Oversee completion of opening and closing duties to company standards.

Benefits

• Full health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed