Service/Helpdesk Dispatcher

CMI Management • Artesia, NM

1d

About The Position

The Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI’s client in Artesia, NM. Key Job Functions Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems Assign a work order number to each service request and contact a technician to perform needed work Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management Adopt and incorporate quality control measures into the work Other administrative duties related to Helpdesk and Dispatching as assigned

Requirements

• Shall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial services
• Must have experience using computers and software programs
• Able to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skills
• Must be a US citizen or permanent resident alien
• Must pass background check and be able to pass security clearance
• Must be highly proficient in both Microsoft Word and Excel
• Must have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondence
• Must demonstrate ability to function independently as well as a productive member of a team

Responsibilities

• Respond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systems
• Assign a work order number to each service request and contact a technician to perform needed work
• Complete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet management
• Adopt and incorporate quality control measures into the work
• Other administrative duties related to Helpdesk and Dispatching as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees