Service Greeter

Lithia & Driveway•Jacksonville, FL

7d•Onsite

About The Position

The Service Greeter is responsible for managing incoming calls and serving as the initial point of contact for customers at the service center. This role requires excellent communication skills to interact professionally with callers, take accurate messages, and direct inquiries appropriately. The greeter will also assist with various administrative tasks to ensure smooth operations.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication skills
Must speak clearly on the telephone and convey an image of professionalism and competence.
Must be able to convey messages to employees clearly and quickly.
Professional personal appearance.
Typing and 10-key operation by touch.
Computer friendly.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent.
Must be 18 years or older.

Nice To Haves

Previous experience as a Greeter or in a related position.

Responsibilities

Intercept all incoming calls and determine if the person being called should be interrupted.
Communicate with callers professionally, friendly, and efficiently, minimizing hold times.
Take thorough messages, including caller's name, company, time, and the message content.
Communicate messages to the appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Serve as the service center greeter, directing customers to the appropriate personnel if not initially met by a Service Advisor.
Update and distribute the company telephone roster as needed.
Maintain the phone log daily.
Maintain the customer name file daily.
File repair orders daily.
Complete special projects as assigned.