Service Greeter

Lithia & Driveway • Jacksonville, FL

8d • Onsite

About The Position

The Service Greeter intercepts all incoming calls and determines whether the person being called should be interrupted. They communicate with callers in a professional, friendly, and efficient manner, striving to minimize answering time and hold time. This role involves taking thorough messages, communicating them to the appropriate parties promptly, and providing basic information for general inquiries. The Service Greeter also serves as the service center greeter, directing customers to the appropriate persons if they are not met by a Service Advisor. Additional duties include updating and distributing the company telephone roster, maintaining phone logs and customer name files daily, filing repair orders daily, and assisting with special projects as assigned.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Must speak clearly on the telephone and convey an image of professionalism and competence to callers.
• Must be able to convey messages to employees clearly and quickly.
• Professional personal appearance.
• Typing and 10 key operation by touch, computer friendly.
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.

Nice To Haves

• Previous experience as a Greeter or in a related position preferred.

Responsibilities

• Intercepts all incoming calls and determines whether the person being called should be interrupted.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the answering time and the time they are put on hold.
• Take thorough messages, including the caller’s first and last name, company name if applicable, time, and the message.
• Communicate messages to the appropriate parties in a timely manner.
• Provide very basic information to callers who have general inquiries.
• Serve as service center greeter (i.e. when customer is not met by a Service Advisor and direct to appropriate persons as necessary.
• Update and distribute company telephone roster when necessary.
• Maintain Phone log daily.
• Maintain customer name file daily.
• File repair orders daily.
• Special projects as assigned.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED