Service Estimator

Ingersoll Rand•Aurora, CO

7d•Onsite

About The Position

This Service Estimator Support position is based in Denver, Colorado. The role provides service support from initial inquiry through delivery, including parts identification, quoting, order confirmation and purchase order receipt, pricing, order processing, expediting, and problem solving. The position supports sales of compressed air, blower and vacuum products, and parts, and helps ensure customer quotes transition successfully to orders and orders are delivered as scheduled. The position also manages the rental fleet, including monthly billing, asset depreciation, and coordinating machine service intervals. It handles customer communication throughout the sales cycle, manages inventory and outside purchases, and maintains paperwork and purchase orders to support timely customer responses and internal process requirements. The role may involve occasional travel within the United States for meetings, training, and other business needs, estimated at 5–10%.

Requirements

High school diploma or GED.
Ability to communicate effectively with teammates and provide timely responses and updates.
Strong multitasking skills, including handling information and requests through multiple communication methods.
Excellent written and verbal communication skills.
Organizational and time-management skills, including the ability to manage multiple tasks.
Strategic thinking and action.
Customer-service focus, including understanding customer needs, solving problems, and responding efficiently.
Proficiency in Microsoft Office applications.
Ability to navigate internal software programs after hire.

Nice To Haves

Forklift certification; certification can be provided after hire.

Responsibilities

Handle inbound customer requests to generate sales of compressed air products, blower/vacuum products, and parts.
Assist customers with parts identification and prepare service repair, installation, and preventive maintenance agreement quotes, ensuring quotes transition to orders.
Manage the rental fleet, including monthly billing, asset depreciation, and coordinating machine service intervals.
Investigate Insight cases on CC360 to determine whether a service quote is needed.
Manage orders to ensure the delivery schedule is achieved.
Serve as a key customer contact and provide information throughout the sales cycle, from quote through delivery.
Mentor peers and share best practices with less experienced colleagues as needed.
Manage inventory to stocking levels.
Ensure the order process is complete and error-free.
Manage outside purchases and product transportation expenses effectively and efficiently.
Operate a forklift in the Parts Warehouse in compliance with requirements.
Maintain paperwork and purchase orders to respond to customer inquiries promptly and meet internal process requirements.