Service Estimator

Ingersoll Rand•Aurora, CO

9d•$75,000 - $90,000•Onsite

About The Position

This Service Estimator Support position is based in Denver, Colorado. It provides service support from initial customer inquiry through delivery, including parts identification, quoting, order confirmation and purchase order receipt, pricing, order processing, expediting, and problem solving. The role supports sales of compressed air, blower, and vacuum products and parts, and serves as a key customer contact throughout the sales cycle. Occasional travel within the United States for meetings, employee training, and other business needs is expected (5–10%).

Requirements

High school diploma or GED.
Ability to communicate effectively with teammates and provide timely responses and updates.
Ability to multitask while receiving information and requests through multiple channels.
Excellent written and verbal communication skills.
Strong organizational and time-management skills, including the ability to multitask.
Strategic thinking and action.
Customer-service focus, including understanding customer needs, solving problems, and responding efficiently.

Nice To Haves

Forklift certification is a plus but is not required; the employer will provide certification.
Proficiency in Microsoft Office applications is required, and the ability to navigate internal software programs will be needed after hire.

Responsibilities

Handle inbound customer requests to generate sales of compressed air products, blower and vacuum products, and parts.
Assist customers with parts identification and prepare service repair, installation, and preventive maintenance agreement quotes, ensuring quotes transition successfully to orders.
Manage the rental fleet, including monthly billing, asset depreciation, and coordinating machine service intervals.
Investigate Insight cases on CC360 to determine whether a service quote is needed.
Manage orders to ensure delivery schedules are achieved.
Serve as a key customer contact and provide information throughout the sales cycle, from quote through delivery.
Mentor peers and share best practices with less experienced colleagues as needed.
Manage inventory to stocking levels and ensure the order process is complete and error-free.
Manage outside purchases and product transportation expenses effectively and efficiently.
Operate a forklift in the Parts Warehouse in compliance with requirements.
Maintain paperwork and purchase orders to respond to customer inquiries promptly and meet internal process requirements.