Service Engineer II

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

About The Position

The Service Engineer II provides technical support for turbine configurations and auxiliary equipment, including rapid resolution of non-conformance reports (NCRs), engineering support requests (ESRs), and field issue evaluations with data collection and root cause analysis. The position involves collaboration with field service and long-term service teams to drive quality improvements, cost reductions, and competitiveness of Mitsubishi Power products and services. As part of the service organization, the role may require non-core hours and evening coordination calls with Japan engineering teams.

Requirements

Minimum Bachelor's degree in Engineering from an accredited college or university.
Minimum of 3 years of experience in engineering design or service-related experience is required.
Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials.
Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
Ability to perform the calculations needed to satisfy technical job requirements.
Ability to make sound judgment decisions based on specifications and technical requirements.
Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
Ability to support field outages and collaborate across international teams and time zones.

Responsibilities

Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
Provide technical support for field inspections and issue resolution on turbine configurations, generators, and auxiliary equipment with minimal supervision.
Apply knowledge of turbine configurations, reference drawings, and specifications to support service activities.
Review field measurements against manufacturing drawings.
Lead and support root cause analysis and corrective actions using the 8D RCA process.
Analyze fleet operating data and communicate findings to improve design and reliability.
Prepare work instructions and recommend process improvements for inspections and service tasks.
Support outage planning, service product development, and participate in field outages to document conditions and resolve non-conformances.
Ensure compliance with safety procedures and ISO 9001 standards; report unsafe conditions and support audits.
Perform peer reviews of engineering deliverables (e.g., NCRs, ESRs, outage reports).
Utilize service support systems (Windchill, NCR, ESSR, etc.) for issue resolution and documentation.
Suggest product and service improvements to enhance customer satisfaction.
Ensure products meet internal and customer requirements.
Perform other duties as assigned.