Technical Service Engineer II

Westlake • Longview, TX

7d • Hybrid

About The Position

Provide comprehensive technical assistance to production teams, sales, and customers to ensure Westlake maintains its position as a leading manufacturer of high-quality polyethylene resins. This includes supporting plant operations, resolving product quality issues, and optimizing fabrication processes. The role involves evaluating commercial and experimental products, developing and maintaining product specifications, and preparing technical documentation such as data sheets and competitive resin guides. Additionally, you will collaborate with Sales and Marketing to introduce new products, provide training and start-up assistance to customers, and represent Westlake in industry associations. A strong focus on safety, effective communication, and market awareness is essential to drive innovation, customer satisfaction, and profitability.

Requirements

• B.S. Degree in Engineering required, preferably Chemical or Mechanical Engineering, along with relevant industry experience and demonstrated technical expertise.
• 5 years of experience with polyolefins in technical service, production, quality control, or research and development functions.
• Computer experience, proficiency in Word, PowerPoint, and Excel are needed.

Nice To Haves

• Experience with extrusion coating or LLDPE grades is a plus.

Responsibilities

• Support plant operations, resolve quality complaints, and maintain product specifications.
• Conduct evaluations of commercial/experimental products, audit competitive resins, and recommend improvements or new products.
• Serve as a technical liaison, introduce new products, provide training/start-up assistance, and optimize customer fabrication processes.
• Prepare product data sheets, resin guides, and summarize findings on market trends and technical issues.
• Participate in trade and technical associations (SPI, SPE, ASTM, TAPPI, NFPA).
• Ensure safe practices in lab and plant environments, report incidents, and attend safety meetings.
• Keep management informed, interact effectively across levels, and assist colleagues when needed.
• Travel as required, manage expenses, and perform other duties as assigned. Which could account for up to 50% of travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level