Service Engineer II
About The Position
This position will service the greater Houston, Texas area. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized. You will also support the in-house systems for diagnostics such as simulators, programming systems, tools, etc. You will present and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc. You will promote the sales of spare parts to customers which would further assist in their machine UPTIME. You will enter all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity. You will cooperate with and take instruction/support advice from Senior Engineers.
Requirements
- BSEET or equivalent related experience
- Some experience in field service for industrial automation
- Knowledgeable on electrical and mechanical tools for machine repair
- Mechanical aptitude
- Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
- Ability to read and understand technical documentation: schematics, logic, procedures, etc.
- Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
- Organization skills for arranging travel plans and service call schedule
- Flexibility to travel with limited notice to meet customer’s expectations
Nice To Haves
- Experience in Computerized Numeric Controls (CNC’s) products strongly preferred
- Experience with robots and how they operate is a plus
- Experience in motion controllers and programmable logic controllers (PLC’s) is a plus
- Experience in field service is a plus
Responsibilities
- Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
- Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
- Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
- Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
- Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
- Cooperating with and take instruction/support advice from Senior Engineers
Benefits
- Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
- Competitive 401k with company match
- Paid Vacation and 13 Paid Holidays, including floater holidays
- Tuition Reimbursement
- Flexible Spending Account
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Assistance Program
- Employee Discount Program
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
