Service Engineer II

Mitsubishi Heavy Industries, Ltd. • Orlando, FL

8d

About The Position

The Service Engineer II provides technical support for turbine configurations and auxiliary equipment, including rapid resolution of non-conformance reports (NCRs), engineering support requests (ESRs), and field issue evaluations through data collection and root cause analysis. The role collaborates with field service and long-term service teams to drive quality improvements, cost reductions, and competitiveness of Mitsubishi Power products and services. As part of the service organization, the position may require non-core hours and evening coordination calls with Japan engineering teams.

Requirements

• Bachelor's degree in Engineering from an accredited college or university.
• At least 3 years of experience in engineering design or service-related work.
• Knowledge of turbine configuration, design, boundary conditions, temperatures, and materials.
• Ability to read and interpret industry reports, technical journals, specifications, and engineering documentation.
• Ability to prepare technical reports, customer correspondence, and presentations for individuals and groups.
• Ability to perform calculations needed to satisfy technical job requirements.
• Ability to make sound judgment decisions based on specifications and technical requirements.
• Advanced computer skills, including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, email, word processing, and presentation software.
• Ability to support field outages and collaborate across international teams and time zones.

Responsibilities

• Demonstrate core competencies: action oriented, change champion, customer-focused, developing self and others, and ownership.
• Provide technical support for field inspections and issue resolution involving turbine configurations, generators, and auxiliary equipment, with minimal supervision.
• Apply knowledge of turbine configurations, reference drawings, and specifications to support service activities.
• Review field measurements against manufacturing drawings.
• Lead and support root cause analysis and corrective actions using the 8D RCA process.
• Analyze fleet operating data and communicate findings to improve design and reliability.
• Prepare work instructions and recommend process improvements for inspections and service tasks.
• Support outage planning and service product development, and participate in field outages to document conditions and resolve non-conformances.
• Ensure compliance with safety procedures and ISO 9001 standards, report unsafe conditions, and support audits.
• Perform peer reviews of engineering deliverables, including NCRs, ESRs, and outage reports.
• Use service support systems such as Windchill, NCR, and ESSR for issue resolution and documentation.
• Suggest product and service improvements to enhance customer satisfaction.
• Ensure products meet internal and customer requirements.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) matching.
• Development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Employee Appreciation Programs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level