Automation Service Engineer II

Freenome•Brisbane, CA

12d•Onsite

About The Position

Freenome is seeking an Automation Service Engineer II to support and grow its Automation Service team. The role provides Laboratory Equipment Lifecycle Management service and support while helping develop efficient processes, procedures, and best practices. The engineer will ensure lifecycle processes—including equipment onboarding, IQ, OQ, PQ, calibration, maintenance, pFMEA, and decommissioning—meet regulatory requirements for large, automated laboratory systems and testing platforms used in cancer diagnostic testing. The position is part of a rapidly growing group that is defining and scaling laboratory systems and processes. The position ultimately reports to the Supervisor of Equipment, Service and Maintenance Engineering Operations. During initial onboarding, it reports directly to the Manager, Automation Service Engineering. The role begins with a Monday–Friday, 9 a.m.–5 p.m. schedule. After onboarding and training, it will move to one of these schedules: Monday–Friday, 7:30 a.m.–3:30 p.m.; Monday–Friday, 10:30 a.m.–6:30 p.m.; or Tuesday–Saturday, 9 a.m.–5 p.m. Schedules may change, with four weeks’ notice. The role also provides service and operational support after hours and on weekends as required, and participates in on-call rotations. The US target base salary range for new hires is $90,725–$116,025. The employee is also eligible for equity, cash bonuses, and medical, financial, and other benefits, depending on the position offered. Total compensation is determined at the company’s discretion and may vary based on location, skills, experience, and education.

Requirements

Bachelor’s degree in an engineering or scientific discipline and at least two years of related experience; alternatively, an advanced degree without experience or equivalent work experience.
Experience and knowledge supporting laboratory equipment in clinical and R&D environments, including Hamilton and Bravo liquid handlers, Illumina sequencers, and other ancillary laboratory instrumentation.
Ability to communicate and collaborate effectively with internal and external colleagues and customers across scientific, engineering, operational, and regulatory disciplines.
Excellent communication skills for working with dynamic cross-functional teams.
Strong communication, collaboration, active listening, and problem-solving skills.
Schedule flexibility for assigned shifts and required after-hours or weekend support.

Nice To Haves

Proficiency providing service support for Hamilton and Bravo robotic liquid handlers.
Experience supporting other laboratory instrumentation.
Familiarity with developing and executing training programs and transferring knowledge to engineers and laboratory personnel.
Experience authoring or supporting laboratory equipment PM, IQ, OQ, PQ, repair, and other service-related documentation.
Experience in a highly regulated CLIA, CAP, PMA, GDP, or GMP environment.
Experience standardizing processes for scalability and sustainability.
Hands-on problem-solving skills and ability to lead by example.
Hands-on technical troubleshooting in high-throughput sample-processing laboratories.
Experience with 5S, Lean Manufacturing, and Six Sigma methodologies.
Liquid-handler programming experience.

Responsibilities

Support and perform equipment installations, qualifications, and scheduled and unscheduled maintenance to ensure instrument reliability and uptime.
Coordinate and schedule unscheduled maintenance between internal and external customers.
Perform routine and preventative maintenance, including post-maintenance instrument teaching, move tests, qualification work, and documentation.
Maintain instrument uptime and compliance with Freenome’s Quality Management System (QMS).
Participate in on-call rotations, respond to P0–P1 issues, and resolve real-time issues involving critical and non-critical clinical laboratory equipment.
Support equipment, asset management, and operations throughout the equipment lifecycle, including troubleshooting, calibration support, training, and laboratory equipment asset inventory management.
Communicate equipment status, maintenance activities, and updates to internal customers.
Contribute to administration and maintenance of the computerized maintenance management system (CMMS).
Ensure laboratory documentation is accurate, complete, and GMP-compliant throughout the equipment lifecycle.
Coordinate with third-party service providers and vendors.
Support, configure, and maintain temperature monitoring for cold storage units and laboratory environmental monitoring.
Manage 5S spare-parts inventory to support laboratory operations and scalability.
Provide equipment service and operational support during normal business hours and after hours, including weekends as required.