Automation Service Engineer II

Freenome•Brisbane, CA

14h•$90,725 - $116,025•Onsite

About The Position

Freenome is seeking an Automation Service Engineer II to support and grow its Automation Service team. The role provides Laboratory Equipment Lifecycle Management service and support and contributes to efficient processes, procedures, and best practices. It supports lifecycle activities—including equipment onboarding, IQ, OQ, PQ, calibration, maintenance, pFMEA, and decommissioning—in accordance with regulatory requirements for large, fully automated laboratory systems and testing platforms used in cancer diagnostic testing. The position will help maintain and scale service processes as the laboratory and its systems grow. The role supports equipment reliability, uptime, and regulatory compliance across clinical and R&D laboratory environments. It involves equipment installation and qualification, scheduled and unscheduled maintenance, troubleshooting, calibration support, documentation, asset management, vendor coordination, temperature and environmental monitoring systems, and spare-parts inventory management. The role participates in an on-call rotation and may provide support after hours and on weekends as required. The position ultimately reports to the Supervisor of Equipment, Service and Maintenance Engineering Operations. During initial onboarding, it reports directly to the Manager, Automation Service Engineering. The position initially works Monday through Friday, 9 a.m. to 5 p.m. After onboarding and training, it will transition to one of the listed schedules: Monday through Friday, 7:30 a.m. to 3:30 p.m.; Monday through Friday, 10:30 a.m. to 6:30 p.m.; or Tuesday through Saturday, 9 a.m. to 5 p.m. Schedules may change with four weeks’ notice.

Requirements

Bachelor of Science degree in an engineering or scientific discipline and at least 2 years of related experience; alternatively, an advanced degree without experience or equivalent work experience.
Experience and knowledge supporting laboratory equipment in Clinical and R&D environments, including Hamilton and Bravo Liquid Handlers, Illumina Sequencers, and other ancillary laboratory instrumentation.
Ability to communicate and collaborate effectively with internal and external colleagues and customers across scientific, engineering, operational, and regulatory disciplines.
Excellent communication skills for working with dynamic cross-functional teams.
Strong teamwork, communication, collaboration, active listening, and problem-solving skills.
Flexibility to work the initial Monday-Friday, 9 a.m.-5 p.m. schedule and, after onboarding and training, one of the specified alternate schedules; schedules may change with four weeks’ notice.

Nice To Haves

Proficiency providing service support for Hamilton and Bravo robotic liquid handlers.
Experience providing service support for other laboratory instrumentation.
Familiarity with developing and delivering training programs and transferring knowledge to other engineers and laboratory personnel.
Experience authoring and supporting laboratory equipment PM, IQ, OQ, PQ, repair, and other service-related documentation.
Experience in a highly regulated environment such as CLIA, CAP, PMA, GDP, or GMP.
Experience standardizing processes for scalability and sustainability.
Hands-on problem-solving skills and ability to lead by example.
Hands-on technical troubleshooting experience in high-throughput sample-processing laboratories to support operations and scale activities.
Experience using 5S, Lean Manufacturing, and Six Sigma methodologies.
Liquid Handler programming experience.

Responsibilities

Support fellow engineers and perform equipment installations, qualifications, and scheduled and unscheduled maintenance to promote instrument reliability and uptime.
Coordinate and schedule unscheduled maintenance activities with internal and external customers.
Perform routine and preventative maintenance, including post-PM instrument teaching, move tests, qualification work, and documentation, while maintaining uptime and compliance with the Quality Management System (QMS).
Participate in on-call rotations, respond to P0-P1 issues, and resolve real-time issues on critical and non-critical clinical laboratory equipment.
Support equipment, asset management, and operations throughout the equipment lifecycle, including troubleshooting, calibration support, training, and laboratory equipment asset inventory management.
Communicate equipment status, maintenance activities, and updates to internal customers.
Contribute to the administration and maintenance of the computerized maintenance management system (CMMS).
Maintain accurate, complete, and GMP-compliant laboratory documentation throughout the equipment lifecycle.
Coordinate with third-party service providers and vendors.
Support, configure, and maintain temperature monitoring for cold storage units and laboratory environmental monitoring.
Manage 5S spare-parts inventory to support laboratory operations and scalability.
Provide equipment service and operational support during normal business hours and after hours, including weekends as required.